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Thursday, October 6 • 4:10pm - 5:00pm
Measuring Success: An Introduction to Metrics

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There are many things we _can_ measure in IT, but which things _should_ we measure? And which should we report?  This session will present an overview of what metrics are, why we need them, and how we should (and should not) use them.  Learn the types of metrics, how to define your metrics dictionary, and how to select and develop the right metrics to tell your story.

Take aways:

•             Better understanding of different kinds of metrics

•             Mechanism for cataloging metrics

•             Framework for selecting, developing, and reporting metrics and KPIs

avatar for Edward Gray

Edward Gray

Systems Integration and Support Specialist, UMW
Edward is currently a Systems Integration and Support Specialist at the University of Mary Washington. He has served in IT at UMW for just over 18 years. He holds a number of certifications, including CompTIA, Microsoft, ITIL, HDI, VeriSM, and Lean IT. He is a member of several professional... Read More →

Thursday October 6, 2016 4:10pm - 5:00pm
Room 210

Attendees (5)